Customer Service

Returns

Do you guarantee your products? >

To ensure customer satisfaction, Life Gear AED offers a 30-Day Money Back Guarantee. If we have made a mistake with your order, or if you have received damaged or defective merchandise, please contact us immediately by phone or by email and we will promptly send a replacement. If you have ordered an incorrect item, or would like to return an item for other reasons, please read our 30-Day Return Policy below.

How do I get my refund? >

Once we receive your return and verify its condition, we will process a refund for you. It can take up to 7 days to see the credit on your credit card or PayPal account. Please note that for refunds for orders where a promotion was applied, the refund amount will be adjusted according to the rules of the promotion.

What do I do if I received a damaged product? >

Contact us and let us know your name and order number. We’ll send you a replacement immediately. It would be helpful for you to attach a picture of the defect if possible.

What is your return policy? >

Life Gear AED may issue a refund or credit on most items returned within 30 days of delivery. Items you wish to return must be unused and in its original, undamaged packaging. Returns are handled far more quickly if done via email rather than the phone. If you would like to return a product, please email support@lifegear-aed.com to obtain a Return Material Authorization (RMA) form and number. Once you receive a RMA form / number, please include a copy with your return, to ensure your return is received properly. You may also call us at 1-800-819-3224. Please note that items returned to Life Gear AED without an RMA will incur a 15% restocking fee.

Non-Returnable Items

Items which will not be accepted under this return policy include:

  • Opened or damaged electrode pads
  • Opened or used batteries
  • Opened rescue kits, CPR masks/barriers

If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resalable condition will be deducted from the total refund.

Shipping and Insurance Costs

All shipping and insurance costs incurred on return items are to be handled by the customer. Life Gear AED is not responsible for returns that are lost or damaged during shipping, so please ensure you use a reliable carrier when sending your return.