Customer Service

Orders

Can I add to my order once it has been placed? >

Since we do not keep your credit card information on file, we cannot add to your order after it's placed. To order additional quantities of a particular product, you will need to place the order through our website.

Can I change or cancel my order after it has been placed? >

Our orders are processed once they are placed. In most cases we do not have the ability to modify or cancel your order once it has been placed. You can always return the item within 30 days of purchase for a refund.

Can I order by phone? >

If you prefer to place your order by phone, you are welcome to call us from 9 AM to 5 PM Eastern Time, Monday through Friday (excluding holidays). We will collect your order information and place the order on your behalf through our website. You will promptly receive an order confirmation email. If we are helping other customers, you can leave a message and we'll return your call as soon as possible.

Can I store a credit card on file? >

We do not store your credit card in our system once you place your order.

Do I need an account to place an order? >

No, you can check out as a guest if you prefer not to register for an account, but you won’t be able to write reviews, see your order history, and save shipping addresses.

Do you accept PayPal? >

Yes, we accept PayPal.

How do I see my order history? >

You can see your order history under My Account > My Orders.

Is there sales tax on my order? >

Sales tax will be calculated and added to your order total when you check out.

What credit cards do you accept? >

Visa, MasterCard, American Express, and Discover

When will I be charged? >

Your card will be charged as soon as you place your order.

Why is there a pending charge on my account? >

If the billing address we have on file does not match the address for your credit card, an authorization hold (sort of like a pending charge) will be applied to your card. But don’t worry, this will be resolved and removed from your account within 3-5 business days. You do not need to take any action.