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30 Day Money Back Guarantee

To ensure customer satisfaction, Life Gear AED offers a 30-Day Money Back Guarantee.

If you have received damaged or defective merchandise, or if we have made a mistake with your order, please contact us as soon as possible by email or by phone and we will promptly send a replacement. If you have ordered an incorrect item, or would like to return an item for other reasons, please read our 30-Day Return Policy.

30-Day Return Policy

Life Gear AED may issue a refund or credit on most items returned within 30 days of delivery. Items you wish to return must be unused and in its original, undamaged packaging.

To return a product, simply email support@lifegear-aed.com to obtain a Return Material Authorization (RMA) form and number. Returns are handled far more quickly if done via email rather than the phone. Once you receive a RMA form / number, please include a copy with your return, to ensure your return is received properly. Please note that items returned to Life Gear AED without an RMA will incur a 15% restocking fee.

Non-Returnable Items

Items which will not be accepted under this return policy include:

  • Opened or damaged electrode pads
  • Opened or used batteries
  • Opened rescue kits, CPR masks/barriers

If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resalable condition will be deducted from the total refund.

Shipping and Insurance Costs

All shipping and insurance costs incurred on return items are to be handled by the customer. Life Gear AED is not responsible for returns that are lost or damaged during shipping, so please ensure you use a reliable carrier when sending your return.